Shipping Policy
At Naseems Couture, every order is carefully prepared and handled to ensure that your garments reach you safely and in excellent condition. As our collections include ready-to-ship, made-to-order, and customised pieces, processing times vary depending on the type of product selected.
1. Order Processing & Production Time
Orders are processed after successful payment confirmation and verification of the order details.
The estimated preparation or production time is as follows:
Ready-to-Ship Products: 3–4 business days before dispatch.
Customised Products: 15–25 business days before dispatch.
Made-to-Order Products: 25–30 business days before dispatch.
These timelines are estimates and may vary depending on the design, fabric availability, embroidery, handwork, measurements, alterations, and other production requirements.
For customised and made-to-order garments, production begins after the required design, measurements, and other specifications have been confirmed.
2. Shipping Within India
We offer shipping across India to serviceable locations through our authorised delivery partners.
Once your order has been completed and dispatched, delivery generally takes an additional 5–7 business days, depending on the destination and courier service.
Therefore, the approximate total timeline may be:
| Product Type | Production/Processing | Shipping After Dispatch |
|---|---|---|
| Ready-to-Ship | 3–4 business days | 5–7 business days |
| Customised | 15–25 business days | 5–7 business days |
| Made-to-Order | 25–30 business days | 5–7 business days |
Delivery to remote or difficult-to-service locations may require additional time.
3. International Shipping
International shipping may be available for selected destinations.
International delivery timelines may vary depending on the destination country, customs clearance, local delivery services, and import procedures.
The estimated shipping time after dispatch may vary for international orders and will be communicated to the customer where applicable.
International customers should also account for the applicable production time mentioned above before dispatch.
4. Customs, Duties and Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, handling charges, or other applicable fees.
Unless expressly stated otherwise during the purchase process, all customs duties, import taxes, local taxes, customs clearance charges, and other destination-country fees are the responsibility of the customer.
Naseems Couture does not control customs authorities and cannot guarantee that an international shipment will not be subject to additional charges.
Customers are responsible for complying with applicable import requirements in their destination country.
5. Shipping Charges
Shipping charges may vary depending on the delivery location, order value, package characteristics, shipping method, and destination.
The applicable shipping charge, where applicable, will be displayed or communicated during the order process.
Naseems Couture may offer complimentary shipping on selected products, orders, campaigns, or destinations from time to time. Any such offer will be subject to the terms communicated at the time of the offer.
6. Tracking Your Order
Once your order has been dispatched, tracking information will be shared with you where tracking is available.
You can use the tracking information provided to monitor the progress of your shipment through the applicable delivery partner.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.
7. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
Full name
Complete address
City
State
PIN/Postal code
Country, where applicable
Contact number
Naseems Couture will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
8. Delivery Attempts
Our authorised delivery partners may make one or more delivery attempts according to their applicable procedures.
If the recipient is unavailable, the courier may contact the customer or attempt delivery again.
If a package is returned to Naseems Couture because of an incorrect address, refusal to accept delivery, failure to respond to the courier, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
9. Delayed Deliveries
The delivery timelines provided above are estimates. While we make reasonable efforts to meet them, delivery dates cannot be guaranteed in circumstances outside our reasonable control.
Delays may occur due to:
Courier or logistics disruptions
Weather conditions
Public holidays
Natural disasters
Customs delays
Government restrictions
Transportation disruptions
Incorrect delivery information
High-volume periods
Unforeseen operational circumstances
Naseems Couture will not be responsible for delays caused by circumstances beyond our reasonable control.
10. Damaged Packages
If your package appears damaged, opened, or tampered with at the time of delivery, please document the condition of the package before opening it, where reasonably possible.
We recommend taking photographs or videos of:
The outer packaging
Any visible damage
The shipping label
The contents of the package
If the product has been damaged during transit, please contact us as soon as possible with your order details and supporting photographs or videos.
We will review the matter and coordinate with the relevant delivery partner where necessary.
11. Missing or Incorrect Items
If you receive an item that is missing, incorrect, or materially different from what you ordered, please contact us promptly after delivery.
Please provide:
Order number
Customer name
Details of the issue
Photographs or videos where applicable
Our team will review the issue and provide an appropriate resolution in accordance with our applicable policies and applicable law.
12. Made-to-Order and Customised Garments
Made-to-order and customised garments require additional production time because they are prepared specifically for the customer.
The estimated timelines are:
Customised Products: 15–25 business days
Made-to-Order Products: 25–30 business days
These timelines begin after the required design, measurements, fabric, and other specifications have been confirmed, where applicable.
The shipping period begins only after the garment has completed production and has been dispatched.
13. Multiple Items in One Order
If an order contains products with different processing or production timelines, Naseems Couture may dispatch the products together once all items are ready.
Where separate shipments are arranged, you may receive multiple tracking notifications.
Any additional shipping arrangements will be communicated where applicable.
14. Unclaimed or Returned Shipments
If a shipment is returned to Naseems Couture because the customer:
Provided an incorrect or incomplete address;
Was unavailable to receive the shipment;
Refused delivery;
Failed to respond to delivery attempts; or
Did not complete required customs procedures for an international shipment,
the customer may be responsible for applicable return and re-shipping charges.
For customised or made-to-order products, any re-shipping or other applicable charges will be assessed based on the circumstances.
15. Order Cancellation and Refunds
Shipping charges, cancellation eligibility, and refunds are subject to our applicable Cancellation & Refund Policy.
Certain products, including customised, personalised, altered, made-to-order, or bespoke garments, may be subject to specific cancellation and refund conditions.
Customers are encouraged to review the applicable terms before placing an order.
Nothing in this Shipping Policy limits any rights or remedies available to consumers under applicable law.
16. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Naseems Couture
Website: https://naseemscouture.com/
Email: naseemsofficial@gmail.com
Phone: +91 80 43941191
Our team will be happy to assist you with your order and delivery-related queries.
Thank you for choosing Naseems Couture.